FAQ

Frequently Asked Questions

Shipping

How long does shipping take?
Most orders ship within 1–2 business days. Standard delivery typically takes 3–7 business days depending on your location in the US.

Do you offer local delivery in New Jersey?
Yes! We offer local delivery for customers in specifc zip codes in New Jersey. Delivery options and availability will be shown at checkout.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier's website.

Orders & Cancellations

Can I cancel my order?
Orders cannot be canceled once placed. Please review your cart carefully before completing your purchase.

Returns & Exchanges

What is your return policy?
All sales are final. We do not accept returns or exchanges unless the product you received is faulty or damaged.

What if I receive a faulty or damaged item?
If you believe your item is faulty or damaged, please contact us at info@toysalenj.com within 3 days of receiving your order with proof of the defect (e.g., photos). If the fault is confirmed, we will offer a replacement or full refund at our discretion.

Products

Are your products brand new?
Yes — all products sold at Toy Sale NJ are brand new and unopened. A small number of items may have minor shelf wear on the packaging, but the products themselves are unaffected. We also occasionally offer a separate “imperfect packaging” section for items with more visible box wear at extra discounted prices. Message us for more information regarding specific items at info@toysalenj.com

Are your toys safe for children?
Our toys are brand-name products from well-known manufacturers. Safety testing and compliance are handled by the original brands, and each item includes age recommendations. Please review these carefully to ensure the toy is suitable for your child.